Return and Refund Policy

Last Updated: August 1, 2026

KARIBRIANNA LLC, the operator of karibrianna.com, wants customers to understand our return and refund procedures before making a purchase. Please review this policy carefully before placing an order.

This policy applies to eligible orders delivered within the contiguous United States.

30-Day Return Window

We accept eligible return requests submitted within 30 days after the order is delivered.

To qualify for a standard return, the item must:

Be unused, unwashed, unaltered, and in the same condition in which it was received.
Be free from odors, stains, marks, tears, excessive lint, or other visible signs of use.
Include the original packaging, tags, cushion insert, accessories, components, and documentation, when applicable.
Include the order number or other proof of purchase.
Not be identified as a non-returnable or final-sale item on the applicable product page before purchase.

These conditions do not prevent customers from reporting an item that arrived damaged, defective, incorrect, or incomplete. Such cases will be reviewed according to the reported issue and supporting information.

How to Request a Return

To request a return, email us at:

service@karibrianna.com

Please include:

Your full name.
Your order number.
The product you want to return.
The reason for the return.
Clear photographs of the product and packaging if it arrived damaged, defective, incorrect, or incomplete.

We normally respond to return requests within 1–2 business days during our customer service hours.

After reviewing the request, we will confirm whether the item is eligible and provide return authorization and shipping instructions by email.

Once a return is approved, the item must be shipped within 7 calendar days. Customers should use a tracked shipping service and retain the receipt and tracking information until the return process has been completed.

Authorized Return Address

Do not send a return to the original shipping address, the address shown on the package, or our company address without prior written authorization.

The authorized return address will be provided by email after the return request has been reviewed and approved.

Returns sent without authorization, sent to an unapproved address, or sent cash on delivery may be refused and may not qualify for a refund.

Our company address is used for business correspondence. Return instructions and the appropriate return destination will be provided after approval.

Return Shipping Costs

The customer is responsible for return shipping costs when a return is requested because the customer:

Changed their mind.
Ordered the wrong product, size, color, or design.
No longer wants the product.
Provided incorrect ordering or delivery information.

When the customer is responsible for return shipping, the customer may select and pay for a tracked shipping service directly. KARIBRIANNA LLC does not charge a separate return handling fee.

KARIBRIANNA LLC will cover the reasonable return shipping cost or provide a prepaid return label when a product is confirmed to have arrived:

Damaged.
Defective.
Incorrect.
Incomplete.

Customers will be informed of any applicable shipping cost or refund deduction before the return or refund is processed.

Restocking Fees

We do not charge a restocking fee for approved returns.

Original Shipping Charges

KARIBRIANNA provides free standard shipping on eligible orders. Because no standard outbound shipping charge is collected, there is normally no original standard shipping charge to refund.

Customer-paid return shipping for change-of-mind returns is non-refundable.

If the return results from a confirmed damaged, defective, incorrect, or incomplete product, KARIBRIANNA LLC will cover the applicable return shipping cost.

Damaged, Defective, Incorrect, or Incomplete Items

Customers should inspect their order shortly after delivery.

Was damaged during delivery.
Has a manufacturing defect or another confirmed product-quality issue.
Is different from the product ordered.
Is missing a cushion insert, accessory, component, or other included item.
Arrived in an incomplete condition.

Please provide the order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and affected area.

After reviewing the information, we may offer:

A replacement product.
A full refund.
A partial refund accepted by the customer.
Return instructions and a prepaid return label when a physical return is required.

Customers will not be required to pay return shipping for a confirmed damaged, defective, incorrect, or incomplete product.

Do not discard the product, packaging, tags, or included components until we have reviewed the request and provided instructions.

Non-Returnable Items

We do not accept returns for:

Products that have been used, washed, altered, repaired, or damaged after delivery.
Cushions, pillow covers, inserts, or plush products showing odors, stains, tears, excessive lint, or other signs of use.
Products missing original packaging, tags, inserts, accessories, or components, except when they arrived damaged or incomplete.
Products returned after the applicable return period.
Unauthorized returns.
Products damaged because of improper use, cleaning, storage, handling, or exposure to moisture, heat, sharp objects, or open flames.
Products clearly identified as non-returnable or final sale on the applicable product page before purchase.

Nothing in this section limits any non-waivable consumer rights available under applicable law.

Exchanges

We do not process direct product exchanges.

To obtain a different color, size, style, or product, return the original item according to this policy. After the return is approved, you may place a separate order for the preferred product.

If we sent an incorrect or defective product, contact us before placing another order so we can review the issue and provide an appropriate resolution.

A replacement provided for a confirmed damaged, defective, incorrect, incomplete, or lost order is a problem-resolution measure and is not considered a voluntary product exchange.

Order Cancellations and Changes

To request an order cancellation or modification, contact us at service@karibrianna.com within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request. However, cancellation or modification cannot be guaranteed after an order has entered processing or has shipped.

If the order has already shipped, the customer may request a return after delivery under this policy.

Changes to the product, quantity, color, or shipping address cannot be guaranteed after an order has been submitted. Customers are responsible for reviewing their order and delivery information before completing checkout.

Refund Review and Approval

We will notify the customer after the returned product has been received and inspected.

When a return is approved, we will confirm:

The approved refund amount.
Any applicable shipping deduction disclosed in advance.
The original payment method that will receive the refund.

If a return or refund cannot be approved, we will explain the reason based on this policy and the condition of the returned product.

KARIBRIANNA LLC may refuse a refund when the returned product does not meet the eligibility requirements described in this policy, subject to applicable law.

Refund Amounts

Approved refunds normally include:

The eligible purchase price of the returned product.
Applicable sales tax paid for the returned product.

Discounts, promotional codes, and store offers have no separate cash value. Refunds are calculated using the amount actually paid for the eligible product.

We do not issue a refund greater than the amount originally paid for the applicable product and eligible charges.

Refund Method and Processing Time

Approved refunds will be issued to the original PayPal account or eligible funding source used for the purchase.

KARIBRIANNA LLC will issue the refund within 10 business days after the returned product has been received, inspected, and approved.

Refunds cannot be issued to:

A different PayPal account.
A different credit or debit card.
A bank account selected after the purchase.
Cash, check, cryptocurrency, or another unrelated payment method.

PayPal or the customer’s financial institution may require additional processing time before the refund appears in the original account or funding source.

If more than 15 business days have passed since we confirmed that the refund was approved, contact us at service@karibrianna.com.

Returned, Refused, or Undeliverable Packages

If a package is returned because:

The shipping address entered during checkout was incorrect or incomplete.
The recipient refused the package.
The package was not collected.
Delivery attempts were unsuccessful for reasons not caused by us or the carrier.

We will contact the customer after the package has been returned to the appropriate facility.

Any refund or reshipment will be reviewed according to the circumstances.

If the delivery failure was not caused by KARIBRIANNA LLC or the shipping carrier, we will notify the customer of any actual carrier return or reshipping cost before deducting the amount from a refund or requesting payment for reshipment.

No deduction will be made when the delivery failure is confirmed to have resulted from our error.